Frequently Asked Questions.
Quick answers to common problems

Q: What do I need to get started?

A:  You need to have at least one checking, savings account with Fidelity Bank. Then, you need a secure      browser with 128-bit Strong Encryption and Internet access on your computer.

Q: How do I sign up?
A:  We offer two ways to sign up:
     i. You may come into one of our Branches and sign the Internet Banking Application Form,
    ii. You may view and complete the Internet Banking Application online.
        We will notify you once your Internet Banking service has been activated.

Q: How secure is Internet Banking?
A:  Fidelity Internet Banking is secure. We employ industry standard security techniques like       firewall,encryption,secure login,session expiration

Q: When can I access my accounts?
A:  You can access your accounts through Internet Banking seven days a week, 24 hours a day. However, at       certain times, some or all of the service may not be available due to system or internet maintenance.

Q: How far back can I view my transaction history?
A:  We display transaction activity for deposit accounts covering the current and statement cycles.

Q: What should I do if I think my password is lost or in the hands of an unauthorized user?
A:  If you suspect your password is lost or in the hands of an unauthorized user, report it at once by calling   Fidelity Trueserve (01) 4485252
 

Trouble Loggin In
Q:Forgot your User ID or Password?
A:  Request for a password word change by calling Fidelity Truserve (01) 4485252 or Click here to email your Change Password request to Internet Banking Help Desk.