Frequently Asked Questions.
Quick answers to common problems

Q: How do I find out more about your products and services?

A:  To find out more about our products and services, please use any the following means:
• Visit our website (www.fidelitybankplc.com)
• Visit any of our branches
• Get in touch with Fidelity True-Serve, our 24/7 Multi-media Contact Centre on +234-1-4485252, +23480034335489 (toll free) or email on true.serve@fidelitybankplc.com.
• Visit our website to initiate a chat with us.


Q: What is Fidelity Bank Internet banking?
A:   Fidelity Internet Banking Service (FIBS) is our online banking service which allows 24/7 access to your account(s) from the convenience of your home, office or any location worldwide. To use this service, all you require is an internet enabled phone, PC or Laptop.

Q: What can I do on Fidelity Bank Internet banking?
A:   Most of the transactions that are carried out in the bank branches can be carried out through internet banking. These include:-
• Account balance enquiry on all your accounts
• Account statement generation
• Funds transfer between own accounts (Self account transfers)
• Funds transfer to other accounts     in Fidelity Bank (Third party transfers)
• Funds transfer to other Nigerian bank accounts (Inter-bank transfers)
• Airtime top-ups, Bill payments, Customs duty
• Debit Card Requests,
• Cheque Book Requests
• Card Hotlisting
• ………… and much more


Q: How do I get signed on to Fidelity Bank Internet banking?
A:   This service will be given to you as soon as you request for it. You can use on of the following means:
• Applying at the nearest Fidelity Bank branch
• Reaching out to our Contact Centre by phone or email.
• Downloading our form from our website http://www.fidelitybankplc.com/index.php/services/fidelity-internet-banking, fill, scan and send to true.serve@fielitybankplc.com
Your login details comprising of login userID, default login password and default transaction password will be sent to you upon registration. You must change this before you can view your transactions.

Q: How do I Login?
A:  You can login by typing our https://ibank.fidelitybankplc.com on your browser. Otherwise, visit our website and click Internet Banking Link on the top-right corner.

Q: What if I forget my Login details?
A:  If you have forgotten your userID, please reach out to our Contact Centre or walk into any of our branches. If you have forgotten your passwords, you can use the ‘Forgot your password?’ link on our Internet Banking home page https://ibank.fidelitybankplc.com. Clicking on the link will have your password sent to your registered e-mail address. However, you will be required to respond to one of your earlier registered secret questions. If you need help, please reach out to our Contact Centre.

Q: What else do I need to carry out transactions securely?
A:   Apart from your login passcode and your transaction passcode, another level of authentication is required to ensure every financial transfer out of your account is authorized by you. This next level authentication device is called a token. This is required to complete your transactions.

Q: What other security measures do you have?
A:   We have put many security controls in place all aimed at ensuring your credentials are stored securely and you transactions are done securely.These measures have helped to prevent frauds and associated risks of online banking. You can read more on www.fidelitybankplc.com/securityzone

Q: When can I access my accounts?
A:   You can access your accounts through Internet Banking seven days a week, 24 hours a day. However, at certain times, some or all of the service may be unavailable due to urgent system maintenance or poor internet links. Please wait a few minutes and visit the site again. If it persists, please reach out to our Contact Centre.

Q: What if I have another question?
A:  Get in touch with Fidelity True-Serve, our 24/7 Multi-media Contact Centre on +234-1-    4485252, +23480034335489 (toll free) or email on true.serve@fidelitybankplc.com. Alternatively, visit our website (www.fidelitybankplc.com) to initiate a chat with us.
 

Thank You for Banking with us.